Unfortunately, No refund or exchange can be made once payment has been received.

Yes, You can contact us or visit the 'contact us' page of our website.

Yes. All product(s) sold by SGBest come with a 12 Month limited warranty to original purchaser that is valid from the date of purchase. • If stated as a local set, you should go to manufacturer service centre for repair. • If stated as an export set, You have to contact us and obtain a Return Authorization Number (RAN). Any item without an RAN Number will not be accepted by us. Repair will usually take 7-14 working days. For more information, please review our Warranty section in our Terms and Conditions.

Any defect occurring after the expiration of the warranty period is not accepted.

• If product is beyond repair, we can provide one for one exchange. • Only when item is no long in-stock, we will allow refunds or exchanges for a different item of similar value, Customer can also exchange it to an item of higher value, provided that customer is willing to do a top-up for the difference

• Damage resulting from accidents, misuse, abuse, any h/w, s/w alteration (dissemble or change h/w, rooting, flashing custom roms, unlock bootloader etc), tampering or failure of the purchaser to follow normal operating procedures outlined in the user’s manual. • Defects or damage due to spillage of food/liquids or wrong usage of electrical supply & voltage. • Damage, losses, defects or malfunction as a result of fire, flood or other Acts of God. • Normal wear & tear, rusting or stains, scratches & damages, dusts, Few bad pixels (below 5) to (on) the outer surface areas and externally exposed parts and internal parts that are due to normal customer use. • Accessories, consumables such as battery.

If stated as local set in product detail page, you can go to manufacturer service center directly in Singapore for repair. If stated as export set in product detail page, see below carefully. • Before you visit, you must contact us and obtain a Return Authorization Number (RAN). Any items without an RAN number will not be accepted by us. • E-mail [email protected] or call us at +65 6560 2451 or whatsapp+ 65 9789 5340 to obtain a Return Authorization Number (RAN) together with the Return form. • While contacting us, please state the defect(s) in detail. • You have to visit our office with the product with purchase invoice, warranty card and the whole package. And our technician will check and provide warranty receipt If a manufacturing fault is identified and confirmed. • It will usually take 7-14 working days to process the warranty items. • We will contact you when goods are ready for collection. you visit our office with warranty receipt

• You must contact us within warranty period and obtain a Return Authorization Number (RAN). Any items sent without an RAN number will not be accepted by us. You are responsible for the package until it arrives at our offices. Shipping cost are to be paid by customers.You must pay for a levy fee USD$15 which occurs when send products to a local service centre. It will usually take 7-14 working days to process the warranty items. Please observe the following procedures: E-mail [email protected] or call us at+65 6560 2451 or what Sapp+ 65 9789 5340 to obtain a Return Authorization Number (RAN) together with the Return form. While contacting us, please state the defect(s) in detail. Our technical support representative will determine if your problem is covered under this warranty agreement. We will email you the Return Form with RAN Number. Repackage the product in its original packaging, including any accessories, brochures, manuals, invoice or warranty card (if any) that came with the product. We will not be able to do the warranty service if the product(s) is/are in an incomplete state. You should attach invoice or warranty card into the package of the product and also write the Return Authorization Number (RAN) at the warranty card and return to us. You should ship the return items with the whole package and attach warranty card or invoice via an insured carrier and obtain a tracking number for your package, and provide a tracking number and transfer levy fee USD$15 to us. (PayPal or Bank Transfer)We request that you securely pack the product in a box using bubbles wrap. Please return the entire defective product with all the accessories including original box. Missing items may cause the failure for the warranty procedure. You should pay the shipping fee for sending back the items to you, and it will usually take 7-14 working days to process the warranty items.